Returns & Refunds Policy

We want you to love your purchase. If something isn't right, please read the information below and get in touch — we'll do our best to help.

Standard Orders — 14-Day Return Window

Under UK consumer law (Consumer Contracts Regulations 2013), you have the right to cancel your order and return most items within 14 days of receiving them, without giving a reason.

To be eligible for a return, your item must be:

Unused and in its original condition
Returned in its original packaging where possible
Accompanied by proof of purchase

To start a return, please contact us within 14 days of receiving your order. We'll provide you with return instructions.

Please note: Return postage costs are the responsibility of the customer unless the item is faulty or not as described. We recommend using a tracked service as we cannot be responsible for items lost in transit.

Custom & Bespoke Orders

Because custom and bespoke pieces are made specifically for you, they are non-refundable and non-returnable unless they arrive faulty or significantly not as described.

If your custom order arrives damaged or is not what was agreed, please contact us within 14 days with photos and a description of the issue, and we will work with you to resolve it.

Faulty or Damaged Items

If any item arrives damaged or faulty, please contact us within 14 days of receipt with:

Your order number
A description of the fault
Clear photos of the damage

We will offer a replacement, repair, or full refund depending on the situation — at no additional cost to you.

Refunds

Once your return is received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 5–10 business days. Please allow additional time for your bank or card provider to process the refund.

Original shipping costs are non-refundable unless the return is due to our error.