Shipping & Delivery Policy

Thank you for shopping with us. Below you'll find everything you need to know about how we ship your order.

Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding UK public holidays). You'll receive a confirmation email with tracking information once your order has been dispatched.

UK Shipping

Service	Cost	Estimated Delivery
Standard	£4.99	3–5 business days
Standard (free over threshold)	Free	3–5 business days
Express	£6.99	1–2 business days

EU Shipping

Service	Cost	Estimated Delivery
Standard International	£14.99	7–14 business days

We ship to all 27 EU member states. Please note that customs duties and import taxes may apply depending on your country's regulations — these are the responsibility of the recipient.

International Shipping

Service	Cost	Estimated Delivery
Standard International	£23.99	10–21 business days

We ship to the USA, Canada, Australia, UAE, Switzerland, Hong Kong, Israel, Japan, South Korea, Malaysia, Norway, New Zealand, and Singapore. Customs duties and import taxes may apply and are the responsibility of the recipient.

Sculpts & Character Pieces

Sculpts and character pieces are shipped separately and may have different handling times due to their handmade nature.

UK: £4.00 — Standard delivery
USA & Canada: £25.00 — Standard international delivery

Please allow additional processing time for sculpt orders as each piece is made with care.

Tracking

Once your order has been dispatched, you'll receive an email with your tracking number. Please allow up to 24 hours for tracking information to update.

Delays

While we do our best to meet the estimated delivery times above, delays can occasionally occur due to customs processing, carrier issues, or busy periods. We appreciate your patience.